Support
A refund reply, drafted and held
The agent reads the ticket, drafts the reply and the refund note, and parks both in a change request so a person sees the diff before anything goes out.
--- a/replies/4182.md+++ b/replies/4182.md+ Hi Dana, the duplicate charge is refunded today.+ Refund RF-2291, $24.00, back to the card on file.+ Nothing else on your plan changes.
